How does my alarm system work?

The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials to your monitoring station (if you have set up an account) and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

Why does my keypad display “no ac”?

An alarm panel will normally display “no ac” or “ac loss” when the system has lost electrical current or the system is operating on battery power. The outlet should be checked to verify that it is operational. If the outlet is working properly and AC power cannot be restored and a low battery message appears a service call will be needed.

What is “Comm. Failure” or “FC”?

This indicates that a failure has occurred on the telephone communication portion of your system. An alarm system may lose communications for several reasons. It could be that the telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. Before you call us please note the following questions:

• Are all your telephone lines working in the home?
• Is your telephone company doing any work in the area?
• Have you changed your telephone system?

Why does my keypad display “not ready”?

Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Once you correct the condition, the alarm system will be ready to arm.

If I lose power, will my alarm system still work?

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.

What happens if I move?

If you move to any other part of St. Lucia, we can relocate your alarm system to your new home, or put a new one in your new home. If you move outside of the region, you simply make the alarm agreement a part of the sale of your home, and the incoming homeowners can take advantage of the security hardware that is protecting their new home.

What is a “Lo Bat” or “Low Battery”?

There are 2 types of “Low Battery”

1. Low battery condition in a wireless sensor (if zone number displayed)
2. Low system battery (if no zone number displayed).

Can I arm my alarm system when there is a fault?

Yes. Bypass the particular zone that is faulty, then arm system as usual.